Refund policy
Last Updated: September 30, 2026
At Nine Roots, we want every customer to have a clear understanding of our return and refund process.
If you would like to request a return, please review the policy below and contact our customer support team before sending any products back.
30-Day Return Policy
Nine Roots accepts eligible returns requested within 30 days of the original order date.
To qualify for a return, products must be:
- Completely sealed and unopened
- In their original condition
- Purchased directly through trynineroots.com
- Returned in accordance with the instructions provided by our customer support team
Opened, used, or partially used products are not eligible for return or refund.
Return Limit
We are able to accept returns for up to 2 sealed and unopened bottles per order.
Any bottles beyond this limit are not eligible for refund unless otherwise required by applicable law.
25% Restocking Fee
All approved returns are subject to a 25% restocking fee.
This fee helps cover costs associated with shipping, handling, receiving, inspection, processing, and restocking returned products.
The restocking fee will be deducted from the amount refunded to your original payment method.
Original shipping charges are non-refundable.
How to Request a Return
Before mailing anything back, please contact:
Please include:
- Your full name
- Order number
- Email address associated with the order
- Number of sealed bottles you would like to return
- Reason for the return
If your return is eligible, our team will provide you with return instructions.
Please do not mail products back without first receiving return instructions from Nine Roots.
Unauthorized returns may not be accepted or refunded.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error by Nine Roots or the product arrived damaged or defective.
We strongly recommend using a trackable shipping method.
Please retain your tracking number until your refund has been completed. Nine Roots is not responsible for return packages that are lost or otherwise not received.
Refund Processing
Once we receive your return, we will inspect the returned bottles to confirm that they remain sealed, unopened, and otherwise eligible under this policy.
If approved, your refund will be issued to the original payment method, less the applicable 25% restocking fee and any non-refundable shipping charges.
Please allow approximately 3–5 business days for Nine Roots to process an approved refund after your return has been received and inspected.
Your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.
Opened or Used Products
For health, safety, and quality-control reasons, Nine Roots cannot accept returns of products that have been opened, unsealed, used, or partially used.
If a bottle's safety seal has been broken, the bottle is considered opened and is not eligible for return.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect item, please contact us at contact@trynineroots.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging when possible
Verified damaged, defective, or incorrect orders will be handled separately from standard returns and will not be subject to the 25% restocking fee when the issue resulted from an error by Nine Roots.
Depending on the circumstances, we may provide a replacement or refund.
Order Cancellations
We work to process orders quickly.
If you would like to cancel an order, please contact us as soon as possible at contact@trynineroots.com.
Cancellation requests are not guaranteed.
Once an order has entered fulfillment, been released for shipment, or shipped, we may no longer be able to cancel it.
If the order is subsequently eligible for return, it may be returned according to the terms of this policy.
Subscription Orders
Cancelling a subscription prevents future subscription renewals.
It does not automatically cancel a renewal order that has already been created, processed, or released for fulfillment.
If a renewal order has already been processed before the subscription cancellation is completed, the order may still ship.
Eligible subscription orders may be returned according to the same conditions in this policy.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an address error, please contact us immediately.
We will make reasonable efforts to update the shipping address before the order is processed, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.
Nine Roots is not responsible for replacing or refunding orders delivered or sent to an incorrect address provided by the customer.
Missing or Delivered Packages
If your shipment appears to be delayed or missing, please contact us and we will assist in reviewing the available tracking information.
If tracking shows that your package has been delivered, we recommend checking:
- Around the delivery location
- With other members of the household
- With nearby neighbors
- With the applicable shipping carrier
Claims regarding lost, missing, or delivered packages will be reviewed individually.
Promotional, Discounted, and Bundle Orders
Orders purchased using a promotional offer, discount code, bundle, or other special pricing remain subject to this Returns & Refunds Policy.
Refund amounts are calculated based on the actual amount paid for eligible returned merchandise.
Promotional discounts, free products, or gifts have no separate cash value.
If returning part of an order changes its eligibility for a discount or promotion, the refund amount may be adjusted accordingly where permitted.
Purchases From Amazon or Other Retailers
This policy applies only to orders purchased directly through trynineroots.com.
If you purchased Nine Roots products through Amazon or another third-party retailer or marketplace, your purchase is subject to that retailer's applicable return and refund policy.
Please initiate your return through the retailer where the purchase was made.
Refund Abuse
Nine Roots reserves the right, to the extent permitted by law, to deny returns or refunds involving suspected fraud, excessive or repeated return activity, altered merchandise, unauthorized returns, or abuse of this policy.
Nothing in this policy limits rights available to consumers under applicable law.
Changes to This Policy
Nine Roots may update this Returns & Refunds Policy from time to time.
Any revisions will be posted on this page with an updated Last Updated date.
Contact Us
For questions regarding a return or refund, please contact:
Email: contact@trynineroots.com