Shipping policy
Last Updated: September 30, 2026
Thank you for shopping with Nine Roots. We work to process and ship every order as quickly and carefully as possible.
This Shipping Policy applies to orders placed directly through trynineroots.com.
Order Processing
Most orders are processed within 1–2 business days after they are placed.
Business days are Monday through Friday and exclude weekends and major U.S. holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next available business day.
During product launches, holidays, promotional events, or periods of unusually high order volume, processing may occasionally take longer.
Once an order has entered fulfillment, we may be unable to make changes or cancel it.
Shipping & Delivery
After your order has been processed and shipped, delivery typically takes approximately 3–7 business days, depending on your location, selected shipping method, carrier conditions, and other factors outside our control.
Shipping and delivery estimates are not guaranteed arrival dates.
Unexpected delays may occur due to:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside the control of Nine Roots
Free Shipping
Nine Roots offers free standard shipping on U.S. orders of $50 or more.
Eligibility is based on the merchandise subtotal after discounts are applied and before applicable taxes.
Orders below the free-shipping threshold may be charged a shipping fee, which will be displayed at checkout before payment is completed.
Shipping Rates
Available shipping methods and applicable rates will be displayed during checkout.
Shipping costs may vary depending on:
- Order value
- Shipping destination
- Package weight
- Selected delivery method
- Promotional offers
Any shipping charge shown at checkout will be included in your final order total before you complete your purchase.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow some time after receiving the tracking number for the carrier's system to update.
Tracking information may occasionally show limited movement during transit even while the package continues toward its destination.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
before submitting your order.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address if the order has not yet entered fulfillment.
However, once an order has been processed, released for shipment, or shipped, we cannot guarantee that the shipping address can be changed.
Nine Roots is not responsible for replacing, reshipping, or refunding an order that was sent to an incorrect or incomplete address provided by the customer.
Address Changes After an Order Is Placed
If an address change affects applicable sales tax, shipping costs, or other order charges, the customer may be required to pay any remaining balance before the updated order can continue processing.
Changing an address after an order has already shipped may not be possible.
Packages Returned to Sender
Packages may be returned to us because of:
- An incorrect or incomplete address
- An invalid address
- Failure to collect the package
- Delivery refusal
- Carrier inability to complete delivery
If a package is returned to Nine Roots, please contact us.
We will review the order and determine the available options.
Additional shipping charges may apply if the customer requests that an order be shipped again to a corrected address.
Original shipping charges are generally non-refundable.
Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please first:
- Check around your home, mailbox, porch, garage, or other possible delivery areas.
- Ask other household members whether they accepted the package.
- Check with nearby neighbors when appropriate.
- Allow up to 24–48 hours, as carriers may occasionally mark a package as delivered shortly before final delivery.
- Contact the shipping carrier using the tracking information provided.
If you are still unable to locate your package, contact us at:
We will review the available tracking information and help determine the appropriate next steps.
Orders marked as successfully delivered by the carrier are not automatically eligible for replacement or refund. Delivery issues are reviewed individually.
Lost Packages
If your tracking information indicates that your shipment may have been lost in transit, please contact us.
We may work with the shipping carrier to investigate the shipment before determining whether a replacement or refund is appropriate.
Please allow reasonable time for carrier investigations to be completed.
Damaged Shipments
If your package arrives visibly damaged or the product itself was damaged during shipment, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photographs of the shipping package
- Photographs of the affected product
Verified shipping damage will be handled separately from standard returns.
Depending on the circumstances, we may offer a replacement or refund.
Incorrect Items
If you receive an item different from what you ordered, please contact us at contact@trynineroots.com and include your order number and photographs of the item received.
If we confirm that an incorrect item was shipped by Nine Roots, we will work with you to correct the order at no additional cost.
Order Changes and Cancellations
Nine Roots processes orders quickly, so we cannot guarantee that an order can be changed or cancelled after it has been placed.
If you need to request a change or cancellation, contact:
as soon as possible.
If an order has already entered fulfillment or been released for shipment, we may be unable to stop it.
Once shipped, eligible products may only be returned in accordance with our Returns & Refunds Policy.
Subscription Shipments
Subscription orders are processed according to the renewal schedule associated with the customer's subscription.
Cancelling a subscription stops future renewals, but it does not automatically cancel an order that has already been created, charged, processed, or released for fulfillment.
If a renewal order has already entered fulfillment before the subscription is cancelled, that order may still ship.
Delivery Delays
Carrier transit times are estimates and may occasionally be affected by circumstances outside our control.
Nine Roots is not responsible for carrier delays caused by weather, transportation disruptions, holidays, natural disasters, labor disruptions, or other events outside our reasonable control.
We will always do our best to assist customers when a shipment appears unusually delayed.
U.S. Shipping
Nine Roots currently ships to eligible addresses within the United States.
Certain destinations may require additional delivery time.
Available shipping options will be shown at checkout.
P.O. Boxes
Where supported by the applicable carrier, we may ship to valid U.S. P.O. Box addresses.
Certain shipping methods may not be available for P.O. Boxes.
Multiple Packages
In some cases, an order may be divided into more than one shipment.
If this occurs, you may receive multiple tracking numbers, and the packages may arrive on different days.
You will not be charged additional shipping solely because we divided your order into multiple shipments.
Promotional Shipping Offers
From time to time, Nine Roots may offer promotional shipping rates or free-shipping promotions.
Promotional shipping offers:
- May be limited to specific dates or orders
- May have minimum purchase requirements
- Cannot necessarily be combined with other promotions
- Have no cash value
Specific promotional terms displayed at the time of purchase will apply.
Purchases Through Other Retailers
This Shipping Policy applies only to purchases made directly through trynineroots.com.
Orders placed through Amazon or another third-party marketplace or retailer are subject to that retailer's shipping and delivery policies.
Please contact the retailer directly regarding shipping issues for orders purchased outside of Nine Roots' website.
Contact Us
If you have questions regarding shipping, delivery, or your order, please contact:
Nine Roots LLC
54 State Street, Ste 804
Albany, NY 12207
USA
Email: contact@trynineroots.com